Help & support
How can we help?
Find clear answers about using the Brand Hub, applying the identity and accessing the right approved assets.
Frequently asked questions
Answers about guidelines, accounts and approved resources.
Assets: How do I find the right asset?
Start with the Asset Library, choose Corporate, AgSciences or Health Sciences, then browse by category. You can also use hub search to find guidelines, categories and frequently used folders.
Access: Why do some folders require an account?
Registered folders are available to verified portal users so PI can keep approved materials in the right hands. Public folders remain open to everyone.
Access: How do I request a restricted folder?
Sign in, open the restricted folder and tell us how you intend to use its assets. The brand team reviews each request and records approval after permission is granted in Canto.
Access: Is my Brand Hub account the same as a Canto account?
No. Brand Hub manages portal identity and access requests. Canto remains the asset vault and may ask you to authenticate again. Never share your Canto password through this portal.
Guidelines: Which logo version should I use?
Use the approved corporate or business-unit logo for your context and follow the clear-space, colour and background rules in the Brand Foundation guideline. Do not redraw or alter the artwork.
Accounts: Can agencies and partners register?
Yes. Choose the user type that best describes your relationship with PI and explain your intended use during registration. Access remains subject to verification and folder permissions.
Assets: Can I request a different file format?
Yes. Send the brand team an enquiry with the asset name, required format and intended use. The team can confirm whether an approved alternative is available.
Support: What if I cannot find what I need?
Contact the Branding & Communications team through the enquiry form. Include your project, audience and deadline so the team can guide you efficiently.
Still need a hand?
Tell the Branding & Communications team what you are working on and we will point you in the right direction.